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COVID-19 Updates

NEW! NPSCU requires all patrons and Team Members to wear a mask when attending all NPSCU Branches and to sanitize their hands upon entry effective Nov. 2, 2020.

In response to the COVID-19 Pandemic we are monitoring the situation and keeping Members informed here: COVID-19 Resources

Policies

North Peace Savings and Credit Union is committed to maintaining high standards associated with your privacy.

Accessibility

We are committed to ensuring our online services are accessible to all users. The information below suggests how to obtain the best user experience on our website and explains what we have done to make the website accessible.

Online

Member Alerts

Phishing is a type of deception designed to steal your identity. In phishing scams, scam artists try to get you to disclose valuable personal data – like account numbers and passwords, by convincing you to provide it under false pretenses. Phishing uses e-mail messages that seem to come from legitimate businesses that one might have dealings with. These messages look authentic, usually with corporate logos and formats to ones that can be used for legitimate purposes.

Never respond to an email that requests personal or financial information. North Peace Savings and Credit Union or any other financial institution would never request such information by email.

If you receive any e-mail supposedly from us asking for this information, please contact your branch immediately.

Privacy

We are committed to protecting your privacy and safeguarding your personal and financial information. While the Internet is revolutionizing the way that we do business — providing convenient access to financial services from your home or office — we also recognize that it may bring legitimate concerns about privacy and security.

Privacy Code

North Peace Savings and Credit Union respects and understands the privacy of our members and will continue our commitment to confidentiality and security of member personal information.
To protect your privacy and your right to control the collection, use and disclosure of your personal information, we have in place Policies and Procedures, and appointed a Privacy Officer in maintaining confidentiality.

The Credit Union will:

  • Protect the confidentiality of your personal information
  • Keep you informed about our privacy policies and practices
  • Let you see your personal information

The Credit Union will not collect, use or disclose your information without your consent, unless required or authorized by law.

Privacy Online

This information page describes in general terms how your personal information is collected and used within the online banking section of our site. The online banking area of the site is the area of our website that requires you to use your Member ID and Personal Access Code (PAC) to enter.

Internet Security

Online banking makes managing your finances easy and convenient. However, there are measures you should take, and best practices you should follow, whenever you go online to access your accounts. Because your online security is our priority, we have compiled suggestions and tips for safe browsing to help you avoid falling victim to Internet threats.

Security Guarantee

Our online banking system is safeguarded with the best security available in a commercial environment, ensuring that your information is protected while data is transmitted between your computer and our banking server.

Safe Browsing

When visiting a branch, you can feel confident that your money is safe and secure, with the premises adorned by vaults, locked doors, security and surveillance. We are keeping you just as safe when you bank online but once your information reaches your computer, you have a responsibility to protect it.

Internet Scams

While pickpockets can only target a few people each day, Internet fraudsters cast their nets much wider, using the anonymity and reach of mass emails and fake websites. You can protect yourself from these situations by knowing how to identify and avoid these scams.

Computers & Smartphones

We have created a secure channel to communicate with our customers, but you need to do your part by maintaining your computer up-to-date and virus-free.

Wi-Fi & E-Shopping

These days, everyone is on the go and it's not uncommon to access Wi-Fi at coffee shops, hotels, restaurants or airports. Using wireless networks to access information is convenient, but not risk-free. Be smart when you surf. Protect yourself from threats by:

  • Using only a trusted computer to access your online banking. Don't use shared library or café computers.
  • Managing your online banking only from secure networks. We recommend that you don't use unsecured public networks for anything sensitive.
  • Connecting only to password-protected networks. If there are several networks available, ask employees of the organization which network they operate.
  • Never leaving your computer unattended, especially if you are logged into your online banking.
  • Using different PACs and security questions as login credentials. If someone obtains your credentials for one site, such as a social networking site, you don't want them to be able to access your other ones.
  • Ensuring you log out before you close your browsers.

Shopping Online

Online shopping is the epitome of convenience. There are no lines and no crowds, but it can also be a haven for fraudsters. Consider the following tips when using your credit cards online to ensure your information stays secure:

  • Make sure that you are shopping at a trusted retailer when you enter your credit card details online.
  • Provide retailers with only the necessary details to complete the transaction. These include your credit card number, expiry date, the security code on the back of the credit card and the card's billing address. Never provide your social insurance number, account details or your mother's maiden name. For shopping sites that require you to register with a username and password, we recommend you do not use your online banking PAC.
  • Use your credit cards only on e-commerce websites that use secure browsing technology on the screens where you enter your card information. Ensure the web address begins with 'https' (as opposed to 'http') and has a closed padlock icon on the screen.
  • Ensure that smaller retailers requesting credit card details have reputable contact details, a physical address and you feel comfortable with providing them your card information.
  • Never give your account or credit card details to anyone on eBay or Craigslist.