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Account & Fee Changes EFFECTIVE NOV. 1, 2020.

To view our updated account offerings and to learn more, click here

COVID-19 Updates

Masks are required to be worn in all NPSCU Branches.
In response to the COVID-19 Pandemic we are monitoring the situation and keeping Members informed here: COVID-19 Resources

Interac® E-Transfer

Interac® e-Transfer allows you to send money through NPSCU online banking in minutes to anyone with an email address or mobile phone number and an account at a Canadian credit union or bank. Getting started is easy. The process is simple, convenient and secure. It's a great alternative to cheques and cash. Look for Autodeposit and Request Money in Frequently Asked Questions to find out where to find and how to use these newest features in your online banking.

Create a User Profile and Recipient List

Before you can use the Interac® e-Transfer feature you’ll need to create a profile and recipient list.

How To Create a User Profile

  • Log in to Online Banking and click Transfers on the left hand navigation
  • Select Send INTERAC® e-Transfer, located under Transfers
  • A new screen will appear, Create Interac e-Transfer Profile
  • Enter your first and last name and your email address
  • Click Continue
  • Your profile is now created

What you should know:

  • The email address that you have entered will be used to inform you when your transfer has been received or declined.
  • You can update your profile at any time in Online Banking by selecting Update e-Transfer Profile link.

How to Create and Add a Recipient

  • Go to Transfers located in the left hand navigation
  • Select Add/Delete Recipient
  • Select the Add Recipient link at the top of the page
  • Enter the following: recipient’s first and last name, recipient’s email address and/or cell phone number, preferred language (they will receive emails in this language when you send them money), security question, and, a single-word answer to the question
  • Click Continue
  • After verifying that the recipient’s information is correct, click Save Recipient
  • Your new entry can be found by selecting Add/Delete Recipient

What you should know:

  • For your security only you and the recipient should know the security question and answer. You can communicate this to the recipient by phone or in person for additional security.
  • You can edit recipient’s information at any time, or delete a recipient if you no longer need to send them money by email.

Sending Money Through Interac® e-Transfer

After you’ve created your user profile and a recipient list you can now send an Interac® e-Transfer.

How To Send Money By Email/Mobile Phone

  • Log in to Online Banking and go to Transfers on the left hand navigation
  • Select Send INTERAC® e-Transfer underneath Transfers
  • Select the recipient you would like to transfer to
  • Select the method you would like to send by
  • Select the account you would like to send money from
  • Enter the amount of money you want to send
  • You can enter a short message for the recipient. The message should not contain the answer to the security question.
  • Click Send Transfer to complete the transaction

What you should know:

  • A non-refundable service fee of $1.50 will be charged to your account for sending money by email. This fee will appear on your account at the end of the month.
  • It can take up to 30 minutes** for the recipient to receive an email informing them that you have sent them money.
  • If the recipient’s financial institution does not offer the e-Transfers, the deposit could take up to 3-5 business days to process and a $4.00 fee will be deducted from the deposit amount.
  • If the recipient has not deposited the money that you sent to them, you can send them an email reminder by selecting Resend on the Pending e-Transfer page.
  • Keep the password secret so that only you and the recipient know the answer.

How to Cancel an e-Transfer

  • Select Pending e-Transfer to view an e-Transfer that you have sent but has not yet been deposited
  • Click Cancel to cancel the transfer and to deposit the money back into your account

What you should know:

  • The $1.50 service fee will not be refunded when you cancel an e-Transfer.

Receiving Money from Interac® e-Transfer

NPSCU members can receive an Interac® e-Transfer. Money received by email or mobile phone will be deposited directly into your personal NPSCU account.

How to Receive Money by Email/Mobile Phone

  • Click the link in the email or text message. You will be directed to a special site operated by Certapay, an Interac subsidiary
  • Follow the instructions on the Certapay site and select NPSCU
  • Follow the instructions on the Certapay site to log in to Online Banking
  • Log in to Online Banking and enter the answer to the security question
  • Choose the NPSCU account into which you wish to deposit the money

What you should know:

  • There is no fee to deposit money into your account that you have received by email.
  • If you do not want to deposit the money into your account you can decline the transfer.
  • For mobile phone transfers if you do not have a data package on your phone you will need to enter the URL link via any internet connection to complete the transfer.

Terms and Limits

Transaction Limits:

Per Transaction Limit (Outgoing) $3,000
7 Day Outgoing Limit $10,000
30 Day Outgoing Limit $20,000
Per Transaction Limit (Incoming) $10,000
7 Day Incoming Limit $70,000
30 Day Incoming Limit $300,000

 

What you should know:

  • The fee is non-refundable, so once you request the transaction, the fee will be incurred. Should you recall or cancel the transaction or the recipient does not accept the funds, the fee will not be refunded. The reason for this is that NPSCU incurs the cost of the transaction at the time of the initial transaction.
  • There is no cost associated with receiving or depositing an Interac® e-Transfer to your NPSCU accounts.

Savings tip!
You can avoid the Interac® e-Transfer fees when you transfer money to another NPSCU member by selecting Transfer to Another Member on the Transfer Money page - instead of sending an e-Transfer. In this case, you will need your recipient's branch number and account number. Please see your branch for more details.

If you are not currently signed up for online banking, do not have a personal account or not yet a member, please contact a NPSCU branch for assistance. Want to know more? Check out our e-Transfer FAQs.

 

® Trademark of INTERAC Inc. Used under license

*There is a non-refundable service fee of $1.50 each time you send an e-Transfer

** Transfer time is dependent on internet and financial institution connectivity