The layers of security we employ you will be familiar with consist of verifying your identity, in the following ways:
Your Login Credentials
When you log in, your access credentials are verified to ensure they match with our system's record. Should they not, you will be unable to log in.
We check the device you are using to login – whether it’s your computer, mobile phone or tablet. If you’re using a new device and we don’t recognize it, we may ask you to answer your personal challenge questions to help us verify that it's truly you.
As part of our fraud prevention program, we remind members to:
- Keep an eye on their accounts for suspicious activity.
- Update passwords frequently using the maximum number of characters allowed. Avoid using things such as birthdays, addresses, phone numbers or other easily guessed passwords.
- Keep anti-virus and security software up to date.
- Contact us with any concerns.
Protecting Yourself from Fraud and Theft
While pickpockets can only target a few people each day, Internet fraudsters cast their nets much wider, using the anonymity and reach of mass emails and fake websites. You can protect yourself from these situations by knowing how to identify and avoid these scams.